CAM Revision 20

CAM Revision 20

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CONTENTS

Approval page 2
 
List of effective pages 3
 
Record of revisions 7
 
Table of Contents 8
0 GENERAL INTRODUCTION
0.1 Reference 26
 
0.2 Index for CAM 26
Cabin Attendant Manual (CAM) 27
 
0.3.1 Management and control of Cabin Operations records 30
 
0.4 Operations Manual (OM) 30
 
0.5 Abbreviations 32
 
0.5.1 T erminology and definitions 36
0.6 Management and Organization 41
 
0.6.1 Cabin Operations Organization 41
 
0.6.1.1 Cabin Operations Management 41
 
0.6.1.2 Regional Management 42
 
0.6.1.3 Cabin Crew Base Manager 43
 
0.6.1.4 Cabin Crew Associate Base Manager 44
 
0.6.1.5 Customer Experience Specialist Team 45
 
0.6.1.6 Regional Recruitment Senior Cabin Attendant 45
 
0.6.1.7 Technical Senior Cabin Attendant 45
 
0.6.2 Cabin Attendant (CA) responsibilities and duties 46
 
0.6.2.1 Inexperienced cabin crew 48
 
0.6.3 Senior Cabin Attendant responsibilities and duties 49
 
0.6.4 Commander (CDR) responsibilities and authorities 50
 
0.6.5 First Officer (FO) responsibilities and authorities 50
 
0.6.6 Chain of command on ground 50
 
Operational reporting procedures 51
 
0.7.1 Voluntary reporting 52
 
0.7.1.1 CRF (Crew Report Form) 52
 
0.7.2 Injury/Illness Report 53
 
0.7.3 Flight Disturbance Incident Report (FDIR) and Final Warning (FW) 53
 
0.7.4 Lost / Damaged Property Form 54
 
0.7.5 Report of Birth on Board 54
 
0.7.6 Report of Death on Board 54
 
0.7.7 Disclaimer Form 54
 
0.7.8 Passenger waiver form 54
 
0.7.9 Procedure for managing the on-board forms 54
 
0.7.10 Mandatory reporting 55
 
0.7.11 Confidential reporting 55
 
0.7.11.1 WICORP 55
 
0.7.12 Fatigue reporting 56
 
0.7.12.1 Cabin Crew requirements and responsibilities 56

 

0.8.1 Reference 58
 
0.8.2 Additional crew member 58
 
0.8.3 Operation on more than one type or variant 58
 
0.8.3.1 Minimum number of Cabin Crew members 58
 
0.8.3.2 Reduction of the number of Cabin Crew in unforeseen circumstances 59
 
0.8.3.3 General rules for Positioning 59
 
0.8.4 Travelling 60
 
0.8.5 Non commercial flight 60
 
0.8.5.1 Positioning flights - Cabin Crew on empty aircraft 60
 
0.9 General rules and regulations for Crew Members 60
 
0.9.1 Competence of Cabin Crew 60
 
0.9.2 Cabin Crew training 60
 
0.9.3 Personal documents and minimum requirements for cabin crew 61
 
0.9.4 Meteorology basics 62
 
0.9.5 Aircraft contamination 63
 
0.9.6 Areas of operation 64
 
0.9.7 Crew health precautions 65
 
0.9.7.1 General 65
 
0.9.7.2 Medical fitness 65
 
0.9.7.3 Cabin Crew injury or illness 65
 
0.9.7.4 Alcohol policy 65
 
0.9.7.5 Narcotics and/or drugs 66
 
0.9.7.6 Cosmic or solar radiation 66
 
0.9.7.7 Medication 66
 
0.9.7.8 Blood donation and bone marrow donation 66
 
0.9.7.9 Deep sea diving 67
 
0.9.7.10 Sleep and rest 67
 
0.9.7.11 Anesthetic 67
 
0.9.7.12 Pregnancy 67
 
0.9.7.13 Illness and surgery 67
 
0.9.7.14 Meal precautions 67
 
0.9.7.15 Dress rules 67
 
0.9.7.16 Safety on the ramp 68
 
0.9.7.17 Behaviour in public 68
 
Other Cabin Crew related procedures 69
 
0.10.1 Request policy rules 69
 
0.10.1.1 CRDO days (crew requested OFF days) 69
 
0.10.1.2 Flight requests 69
 
0.10.1.3 School requested day off 69
 
0.10.1.4 Schedule change after publish date 69
 
0.10.1.5 HP (holiday paid) request 69
 
0.10.1.6 Unpaid leave 70
 
0.10.1.7 Occasional leave (OHP) 70
 
0.10.2 Reporting sick leave 70
 
0.10.3 Reporting personal data’s changes 70
 
0.10.3.1 Name change 71
 
1 STANDARD OPERATING PROCEDURES 73
 
Pre-flight duties 73
 
1.1.1 Check in for flight duty 73
 
1.1.2 Pre-flight briefings 73
 
1.1.2.1 Safety briefing 74
 
1.1.2.2 Short safety briefing 75
 
1.1.2.3 General briefing 76

 

1.2 At the aircraft 76
 
1.2.1 Role of the Authority and power of the Inspectors 76
 
1.2.2 Admission of the Cabin Crew to Wizz Air aircraft 77
 
1.2.3 Stairs / jet bridge positioning 77
 
1.2.4 Door safety straps 79
 
1.2.5 Cabin Attendant door assignment 79
 
1.2.6 Cabin Attendant operating not assigned door 80
 
1.2.7 Crew baggage 80
 
Pre-flight check 81
 
1.3.1 Pre-flight check detailed 81
 
1.3.1.1 Reporting of pre-flight check completion 85
 
1.3.2 Pre-flight checklists 85
 
Security search and check 86
 
1.4.1 Security search detailed 86
 
1.4.2 Security check 88
 
1.4.3 Security search as part of the pre-flight check 88
 
1.4.4 Security search/check during turn-around without crew change 88
 
1.4.5 Security search/check during turnaround with crew change 89
1.5 Communication and co-ordination between crew members 90
 
1.5.1 General communication rules between Flight Deck and Cabin Crew members 90
 
1.5.2 Sterile cockpit 90
 
1.5.3 Body cover procedure 91
 
Boarding 92
 
1.6.1 Boarding procedures 92
 
1.6.2 Ground operation activities with reduced number of Cabin Crew 93
 
1.6.3 Active boarding and monitoring of passenger 94
 
1.6.4 Refusal of embarkation and restriction on passengers 94
 
1.6.5 Unruly and disruptive passenger 95
 
1.6.6 PEDs (Portable Electronic Devices) use and restrictions 96
 
1.6.6.1 Use of PEDs by Phases of Flight 97
 
1.6.6.2 Extended Ground Delay 98
 
1.6.6.3 Low Visibility Operations 98
 
1.6.7 Stowage of cabin luggage 98
Special categories of passengers (SCP) 99
 
1.7.1 Passengers with Reduced Mobility (PRM) 99
 
1.7.1.1 Wheelchair passengers 100
 
1.7.1.2 Deaf or passengers with hearing disabilities 100
 
1.7.1.3 Blind or visually impaired passengers 101
 
1.7.1.4 Invalid/incapacitated passengers 101
 
1.7.1.5 Passengers requiring therapeutic oxygen 102
 
1.7.1.6 Passengers with medical equipment (MEQP) 103
 
1.7.1.7 Mentally disabled passengers 104
 
1.7.2 Meet and Assist passengers (MAAS) 104
 
1.7.3 Pregnant passengers 105
 
1.7.4 Infant (INF) 105
 
1.7.4.1 Distribution of infant life vests 106
 
1.7.4.2 Infant in car seat 106
 
1.7.5 Young passengers 107
 
1.7.6 Potentially disruptive passengers 108
 
1.7.6.1 Inadmissible (INAD) 108
 
1.7.6.2 Deportees (DEPU, DEPA) 108
 
1.7.6.3 Persons in lawful custody 108

 

1.7.6.4 Procedure for carriage of potentially disruptive passengers 108
 
1.7.7 Passenger seat allocation / restrictions 109
 
1.7.7.1 Emergency exit rows 109
 
1.7.7.2 Emergency exit row briefing in normal operation 109
 
1.7.7.3 First row seating restrictions 110
 
1.7.7.4 Last row seating restrictions 110
 
1.7.8 Correct seat allocation 110
 
1.7.9 Extra seat 111
 
1.7.10 Multiple occupancy of a seat 111
 
1.7.11 Live animals in the cabin 111
 
1.7.12 Counting of passengers 112
 
Before taxi 112
 
1.8.1 Boarding completed 112
 
1.8.2 Door closing 113
 
1.8.2.1 AFT passenger door (4L) 113
 
1.8.2.2 FWD passenger door (1L) 113
 
1.8.3 Slide arming procedure 114
 
1.8.3.1 Stop-Drop Review 114
 
Taxi-out 115
 
1.9.1 Passenger announcement, safety briefing and demonstration 115
 
1.9.2 Passenger safety demonstration 115
 
1.9.2.1 Passenger safety demonstration A320 116
 
1.9.3 Cabin preparation before take-off 118
 
1.9.4 Cabin Attendant seating 119
 
1.9.5 Use of vacant Cabin Crew seat 119
 
1.9.6 Cabin ready procedure before take-off 120
 
1.9.6.1 Cabin ready procedure with INOP CABIN READY push button 120
 
1.9.7 Silent review (30 seconds review) 121
1.10 Take-off 121
 
1.10.1 During take-off 121
 
1.10.2 After take-off 121
 
1.10.2.1 Seat belt sign procedure after take-off. 121
 
1.10.3 First contact between Cabin Crew and Flight Deck Crew after take-off. 122
1.11 During flight - General Surveillance 122
 
1.11.1 Admittance to the Flight Deck 123
 
1.11.1.1 Cabin Crew members admittance to the Flight Deck 123
 
1.11.1.2 Minimum number of persons in the Flight Deck 123
 
1.11.2 Serving the Flight Deck Crew 124
 
1.11.3 In-flight sales and catering procedures 125
 
1.11.4 Flight Deck-Cabin communication during the cruise 125
 
1.11.5 Flight Deck Crew controlled rest 125
 
1.11.6 Turbulence management 126
 
Cabin preparation for landing 129
 
1.12.1 Start of descent 129
 
1.12.2 Prepare for landing 129
 
1.12.2.1 Cabin ready procedure for landing with INOP CABIN READY push button 131
 
1.13 Go-around 132
1.14 After landing 132
 
1.14.1 Taxi-in 132
 
1.14.2 At the parking position 133

 

1.14.2.1 Disarming procedures 133
 
1.14.2.2 Door opening after landing 134
 
1.14.3 Stairs / jet bridge during disembarkation 134
 
1.14.4 Disembarkation of passengers 135
 
1.14.4.1 Active disembarkation 136
 
1.15 Turn-around procedures 136
 
1.15.1 General 136
 
1.15.2 Closure of 4L door during turn-around 137
 
1.15.3 Cabin cleaning 137
 
1.15.3.1 Cabin cleaning with crew change 137
 
1.15.3.2 Cabin cleaning with passengers on board 138
 
1.15.4 Aircraft change procedures 138
 
1.15.5 Transit flights or diversion due to unforeseen circumstances 139
 
1.15.6 Refuelling/defuelling with passengers embarking, on board or disembarking 139
 
1.15.6.1 Refuelling during passenger embarkation 139
 
1.15.6.2 Refuelling with passengers on board after boarding is completed 140
 
1.15.6.3 Refuelling during passenger disembarkation 141
 
Post-flight duties 142
 
1.16.1 After the last duty sector of the operating crew 142
 
1.16.2 After the last commercial flight of the aircraft 142
 
1.16.3 Debriefing 143
2 SAFETY AND EMERGENCY EQUIPMENT 145
 
2.1 Emergency equipment location map A320 180Y (sample) 145
 
2.2 Emergency equipment location map A320 186Y (sample) 146
 
2.3 General 147
 
Fixed equipment 147
 
2.4.1 Fixed oxygen system in the Flight Deck 147
 
2.4.2 Fixed oxygen system in the cabin 150
 
2.4.3 Main door escape slide / floating device 152
 
2.4.3.1 Slide pressure gauge/indicator for the main door escape slides 152
 
2.4.3.2 Slide inflation and operation on land 153
 
2.4.3.3 Slide inflation and operation on water 153
 
2.4.4 Over-wing exit evacuation slides 154
 
2.4.5 Automatic fire extinguisher in the lavatories 155
 
2.4.6 Fixed Emergency Locator Transmitter (ELT) 155
 
Loose (portable) equipment 157
 
2.5.1 Handheld Fire Extinguishers 157
 
2.5.1.1 BCF - Fire Extinguisher 157
 
2.5.1.2 HAFEX - Fire Extinguisher 159
 
2.5.2 Crash axe/Fire axe 160
 
2.5.3 Fireproof /Protective gloves 160
 
2.5.4 PBE (Protective Breathing Equipment) 160
 
2.5.4.1 AVOX SCOTT PBE 161
 
2.5.4.2 ESSEX PBE 162
 
2.5.5 Emergency flashlights 164
 
2.5.5.1 Cabin flashlight 164
 
2.5.5.2 Cockpit flashlight 165
 
2.5.6 Portable oxygen bottle 166
 
2.5.7 Manual Release Tool (MRT) 168

 

2.5.8 Megaphone 168
 
2.5.9 Life-vest 169
 
2.5.9.1 Passenger / Crew life-vest 170
 
2.5.9.2 Infant life-vest 171
 
2.5.10 Passenger seat belts 172
 
2.5.10.1 Infant safety belt/ extension belt 174
 
2.5.10.2 Spare passenger seat belts 174
 
2.5.11 Safety demonstration kit 175
 
2.5.12 Safety instruction card 175
 
2.5.13 First Aid Kit (FAK) 176
 
2.5.14 Portable Emergency Locator Transmitter (ELT) 176
3 ABNORMAL PROCEDURES
Fire 179
 
3.1.1 Chemistry of Fire 179
 
3.1.2 Fire prevention 179
 
3.1.3 Classes of fire 180
 
3.1.4 Circuit breakers 180
 
3.1.5 Fire-fighting procedures 181
 
3.1.5.1 Cabin Crew roles in fire-fighting 182
 
3.1.5.2 Lithium Battery fire 183
 
3.1.5.3 Lavatory fire 184
 
3.1.5.4 Overhead compartment fire 184
 
3.1.5.5 Open fire in the cabin (e.g. seat fire) 185
 
3.1.5.6 Person on fire 185
 
3.1.5.7 Galley electrical equipment fire 186
 
3.1.5.8 Fire re-ignition 186
 
Smoke 186
 
3.2.1 Effective communication in case of smoke 186
 
3.2.2 Smoke in the cabin 187
 
3.2.3 Awareness of smoke/fire in a hidden area (hidden fire) 188
 
3.2.4 Fumes 188
 
3.3 Response to refuelling hazards 189
3.4 Quick disembarkation
Decompression 191
 
3.5.1 Cabin pressurisation 191
 
3.5.2 Non-pressurization of the cabin 191
 
3.5.3 Types of decompression 191
 
3.5.4 Time of Useful Consciousness (TUC) 193
 
3.5.5 Decompression procedures 194
 
3.5.6 Post-decompression procedures 195
 
3.6 Rejected take-off 196
Crew incapacitation 198
 
3.7.1 Single pilot incapacitation 198
 
3.7.2 Dual pilot incapacitation 200
 
3.7.3 Cabin Crew incapacitation 203
 
3.7.3.1 Incapacitation of a Cabin Crew Member inflight 203
 
3.7.3.2 Operating with reduced number of Cabin Crew out of Home base 204
 
3.7.3.3 Medical assessment following incapacitation 205
4.1 Prepared and unprepared emergency 207
 
4.2 Prepared emergency on land 207
 
4.2.1 Emergency calls and following actions 208
 
4.2.1.1 Cancelling an emergency call 209
 
4.2.2 NITS briefing 209
 
4.2.2.1 Senior Cabin Attendant briefing to Cabin Attendants 209
 
4.2.3 Cabin Emergency Checklist 210
 
4.2.4 General Announcement 210
 
4.2.5 Passenger Briefing Announcement 210
 
4.2.5.1 Steps of the Passenger Briefing Announcement for Prepared emergency on land 211
 
4.2.5.2 Able Bodied Passenger (ABP)<.

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